Privacy Policy

Last Updated: June 20, 2025
Effective Date: June 20, 2025

1. Introduction

At BabyEio, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights as a user.

By visiting babyeio.com or placing an order with us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

When you use BabyEio, you may provide us with:

• Account Information — Name, email address, phone number, and password when you register.
• Order Information — Billing address, shipping address, and order details when you make a purchase.
• Payment Information — Payment details processed securely through our payment gateway partners. We do not store card or UPI details on our servers.
• Communications — Messages, queries, or feedback you send us via email or contact forms.
• Reviews & Ratings — Any product reviews or ratings you submit on the website.

2.2 Information We Collect Automatically

When you browse babyeio.com, we may automatically collect:

• Device & Browser Information — IP address, browser type, operating system, and device identifiers.
• Usage Data — Pages visited, time spent on pages, links clicked, and referring URLs.
• Cookies & Tracking Technologies — See Section 7 for details on our use of cookies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and payment confirmation.
• To create and manage your account on babyeio.com.
• To communicate with you about your orders, returns, and customer support queries.
• To send you promotional offers, new arrivals, and updates — only if you have opted in.
• To improve our website, product listings, and overall shopping experience.
• To detect, prevent, and address fraudulent transactions or security issues.
• To comply with applicable Indian laws, regulations, and legal obligations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Logistics & Delivery Partners — We share your name, address, and phone number with courier and delivery partners to fulfill your order.
• Payment Gateway Providers — Your payment details are processed by trusted third-party payment processors. They are bound by their own privacy and security policies.
• Technology Service Providers — We may use third-party services for website hosting, analytics, email communication, and customer support tools. These providers access your data only to perform services on our behalf.
• Legal Requirements — We may disclose your information if required to do so by law, court order, or governmental authority in India.
• Business Transfer — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email or a notice on our website.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

If you request deletion of your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

6. Your Rights

As a user, you have the right to:

• Access — Request a copy of the personal information we hold about you.
• Correction — Request correction of inaccurate or incomplete information.
• Deletion — Request deletion of your personal data, subject to legal obligations.
• Opt-Out — Unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
• Data Portability — Request your data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact us at info@babyeio.com.

7. Cookies

BabyEio uses cookies and similar tracking technologies to enhance your browsing experience.

Types of cookies we use:

• Essential Cookies — Necessary for the website to function (e.g., maintaining your cart and login session).
• Analytics Cookies — Help us understand how users interact with the website (e.g., Google Analytics).
• Marketing Cookies — Used to show relevant ads and track campaign performance (only if you consent).

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Children’s Privacy

BabyEio sells products designed for infants and young children, but our website is intended for use by adults (18 years and above). We do not knowingly collect personal information from children under the age of 18.

If you believe a child has provided personal information to us, please contact us at info@babyeio.com and we will promptly delete such information.

9. Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or misuse.

However, no method of data transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by posting the updated policy on babyeio.com with a revised “Last Updated” date.

We encourage you to review this policy periodically.

12. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

BabyEio
Email: info@babyeio.com
Website: babyeio.com
India

This Privacy Policy was last updated on June 20, 2025.